TrainingPro™ Privacy and Security Policy
This Privacy and Security Policy last was updated on February 13, 2013.
What Information Do We Collect? We collect various types of information depending upon how you use our site. When you become an Advanced registered user or your company includes you as an authorized user, we collect your name, mailing address, email address, password, company information, and state license number (if applicable) together with any other personally identifiable information required by a State agency to confirm your identity. This information is gathered to make your shopping and site experience as a registered user the quickest, and easiest possible. If you are a registered user and have signed in when you enter this information, it is automatically saved in your personal tracker for your ease of reference. Your information may also have been submitted by your employer or organization on your behalf and it will be saved on your tracker. At Checkout, we collect the above information, as well as a credit card number and a billing and shipping address for certain transactions. When you register with us we also may ask for additional information (e.g., about your professional interests) in the section called My Personal Profile. We gather this information in order to offer services, courses and promotions that may be of interest to you. When you take courses, certain information is collected about you (e.g. courses selected, test results, certificates issued, time logged etc.) which is available in your Personal Tracker or which can be queried administratively from the system. When you submit a question to customer service, we need your email address to respond, and you also may provide us with various additional information to help us answer your question. We also may receive some information about you from other sources and may add it to your account information. For example, we might get your updated address from a shipper or information on your preferences from another Web site or education provider conducting a promotion or offering courses in conjunction with us. We may acquire customer lists from other parties so that we may invite new people to visit TrainingPro.com.
What Are Cookies and Do We Use Them? A cookie is a small piece of information sent by a Web site that is saved on your hard disk by your computer's browser. It holds information a site may need to interact with you and personalize your experience. At Advanced, we use two kinds of cookies: session cookies and persistent cookies. Session cookies exist only for as long as your browser remains open. Once you exit your browser, they go away. We use session cookies to maintain information we need to have in order for you to shop at Advanced. For example, the Session ID cookie that we ask your browser to hold retains the ID for your shopping cart. Without the Session ID cookie, you can't add courses or merchandise to your bag and carry it to Checkout. Persistent cookies, in contrast, last from visit to visit; they do not go away when you exit your browser. At Advanced, we are preparing to use persistent cookies to give you a more personalized shopping experience and to help you navigate our store more efficiently. We will use your information to enhance your site experience. However, you can use our site without accepting a persistent cookie. To do so, you should set your browser options to reject persistent cookies. Alternatively, you can set your browser to notify you when you receive a cookie, which gives you the opportunity to decide whether you want to accept it or not. In many instances, the Help button on your browser toolbar will tell you how you can take these steps. Cookies can be used by a Web site to recognize you, but that does not necessarily mean any personal information is stored in the cookies. At Advanced, we store no personal information about you in the cookies. Anything you choose to tell us about yourself (such as your address and email address) is stored safely and separately on our secured servers, and you need to provide a password to access it.
What Choices Do You Have Regarding the Use of Your Information? We provide you with a number of choices regarding our handling of your personal information. If you do not want receive email from Advanced or do not want us to share your information with unrelated third parties for marketing purposes, please follow the steps outlined below to submit a request electronically: If you do not want to receive email, please send us an email at support@TrainingPro.com and request that we not send you email. (Please note that every time we send you an email, we will give you the option to unsubscribe from our e-mail list, so you'll be able to stop our e-mails at any time). If you do not wish your information to be shared with unrelated third parties for marketing purposes, please email us and indicate that you do not want your information shared with third parties for third party offers. Note: Once you have submitted your request you should assume that it has been successfully received and your request is being processed. Please allow us 14 days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request. If you prefer to, you can contact Advanced by phone at 877-878-3600. Again, please allow us 14 days from when the request was received to process your removal. We appreciate your patience and understanding in giving us time to carry out your request.
Can I Access My Information? If you are a registered user of Advanced, you can update your personal profile by logging in and making changes in you personal profile section. If you have questions about your order, you may check your order status by contacting support@TrainingPro.com. If you would like to email our Customer Service Department please email us at support@TrainingPro.com or call 877-878-3600.
Is My Information Secure? Advanced is committed to doing its best to maintain the security of information collected on our site. To try to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place the appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Private account and customer information is located on a secured server behind a firewall; it is not directly connected to the Internet. Encryption is a process by which a message or information is scrambled while it is in transit to Advanced. It is based on a key that has two different parts, public and private. The public part of the key is distributed to those with whom you want to communicate. The private part is for the recipient's use only. So long as you use a browser that allows for encryption, when you send personal information to us, you use a public key to encrypt your personal information. If your information is intercepted during the transmission, it is scrambled and very difficult to decrypt. Once we receive your encrypted personal information, we use the private part of our key to decode it. Thank you for shopping with Advanced. If you have any questions or comments about this policy, please contact our Customer Service Department at support@TrainingPro.com or call 877-878-3600.