Online Courses:  Refund requests must be received in writing or via e-mail by TrainingPro within 7 business days of the date of purchase.  Due to state deadlines and constant changes in course requirements, no refunds will be issued after 7 business days of the date of purchase.  Students requesting a refund after the 7-day refund period can receive a credit equal to the same dollar amount of the original purchase to use toward the purchase of a future course. No refunds or credits will be issued if you have logged into the course.  No refunds or credits will be issued after one year from the date of purchase.

Online Instructor Led Courses:  Refund requests must be received in writing or via e-mail by TrainingPro within 7 business days of the date of registration and a minimum of 3 business days prior to the course start date.  After the 7-day refund period and/or less than 3 business days prior to the start date, students will be given a credit equal to the same dollar amount of the original purchase to use toward the purchase of a future course.  No refunds or credits will be issued if you have logged into the course.  No refunds or credits will be issued after one year from the date of purchase.

Live Courses:  Refund requests must be received in writing or via e-mail by TrainingPro within 7 business days of the date of registration and a minimum of 3 business days prior to the live course start date. After the 7-day refund period and/or less than 3 business days prior to the start date, students will be given a credit equal to the same dollar amount of the original purchase to use toward the purchase of a future course.  No partial refunds will be issued.  Students registered for TrainingPro's Securing Mortgage Careers Through S.A.F.E. Education 20 Hour pre-licensing class should view the Extended Refund Policy.

Note: A $25 processing fee will be charged to anyone who signs up for a live course within 48 hours of the start of the class.  This fee will be waived for students attending TrainingPro's Securing Mortgage Careers Through S.A.F.E. Education 20 Hour pre-licensing class.

Live Class Change Fee: Live class change requests will be honored, at no cost, for all students who inform a TrainingPro account representative 3 or more business days prior to the live course start date. Rescheduled class dates cannot be guaranteed and will be based on availability.

A $25 rescheduling fee per day rescheduled will be charged to any student who changes a live class date or any day of a multiple-day live class, within 3 business days of the course start date. Rescheduled class dates cannot be guaranteed and will be based on availability.

A $50 rescheduling fee per day missed will be charged to any student who does not show up for a class without prior notice to a TrainingPro account representative. If a student misses any portion of a live class, he/she will be charged the $50 rescheduling fee to place him/her in another class to make up the missed course material. Rescheduled class dates cannot be guaranteed and will be based on availability.

Note: All Live Class Change Fees will be waived for students attending TrainingPro's Securing Mortgage Careers Through S.A.F.E. Education 20 Hour pre-licensing class.

Live Class Cancellation Policy: TrainingPro reserves the right to cancel any live course within 72 hours of the start of the class.  A TrainingPro representative will make a reasonable effort to notify students of cancellation via phone or e-mail.  Students will then be eligible for a full refund of the cost of the course or credit toward another course of equal or lesser value.  No partial refunds will be issued.  TrainingPro will not be held responsible for any expenses incurred due to the cancellation of the course.  This includes non-refundable flights, hotels or any other related expenses.

Discounts

Association Member and/or Company Discounts:  Association member discounts and/or company discounts can only be obtained by going through a sales representative at TrainingPro.